Delete your
Fishopolis account.

Request in the game

Open Settings and use Delete Account if it is available in your build. Read the confirmation before proceeding. Account deletion removes access to the aquarium and its recoverable game progress.

Request by email

Email fishopolis@tzolkinlabs.com with the subject “Delete my Fishopolis data” and your player ID, which you can copy from Settings. If you cannot open the game, tell us which sign-in method you used. Do not send passwords, sign-in codes, payment-card information or private keys. We may ask for information needed to verify account ownership.

What happens next

We verify the request, stop further account changes and process deletion of the aquarium backup, player account and associated service data. Provider cleanup and linked-sign-in revocation may take additional processing; we will not describe a pending request as complete. We retain minimal purchase, refund, duplicate-claim prevention and deletion receipts where necessary, as explained in the privacy policy. Uninstalling the app alone does not delete a cloud backup. Account deletion does not issue a store refund.

We respond within applicable legal time limits and explain any additional verification or processing needed.